Terms

Terms & Conditions

Last updated: July 22, 2026

These Terms & Conditions (“Terms”) govern your use of nestwellcleaning.com and any cleaning services booked through Nestwell, LLC, doing business as Nestwell Cleaning (“Nestwell,” “we,” “us,” or “our”).

By using our website, requesting a quote, booking a cleaning, or otherwise using our services, you agree to these Terms. If you do not agree, please do not use our website or book a service.

1. Cleaning Services

Nestwell provides residential cleaning services through qualified independent cleaning professionals.

Available services may include:

  • Recurring cleaning

  • One-time cleaning

  • Deep cleaning

  • Move-in and move-out cleaning

  • Additional services selected during booking

The specific services included in your appointment are determined by the cleaning package, add-ons, property information, and other details shown in your booking confirmation.

Services that are not expressly included in your booking are not included in the appointment unless Nestwell approves them in advance.

2. Booking Information

You agree to provide accurate and complete information when requesting or booking a service, including:

  • Your name and contact information

  • The correct service address

  • Property size

  • Number of bedrooms and bathrooms

  • Condition of the property

  • Requested services and add-ons

  • Access instructions

  • Information about pets, hazards, or special circumstances

Pricing and appointment duration may be based on the information you provide. If the property’s size, condition, or required scope is materially different from what was submitted, Nestwell may:

  • Adjust the price or service duration with your approval

  • Limit the cleaning to what can reasonably be completed

  • Reschedule the service

  • Decline or discontinue the service

Nestwell does not guarantee that every requested date or time will be available. Your appointment is not confirmed until you receive a booking confirmation from Nestwell.

3. Pricing and Payment

Prices are displayed during the booking process or provided directly by Nestwell.

You authorize Nestwell and its payment providers to charge the payment method you provide for:

  • Completed cleaning services

  • Approved add-ons

  • Applicable taxes

  • Disclosed cancellation or lockout fees

  • Other charges that you expressly authorize

Nestwell may place a temporary authorization on your payment method before the appointment. Unless otherwise stated, payment may be processed after the service is completed.

All prices are subject to change. A price change will not apply retroactively to a previously confirmed appointment unless the property information or requested scope changes.

Payment processing may be handled by third-party providers such as BookingKoala and Stripe. Their separate terms and privacy policies may also apply.

4. Recurring Services

Recurring cleaning may be scheduled weekly, biweekly, monthly, or at another agreed frequency.

Recurring service continues until you or Nestwell cancels it. Each cleaning is a separate paid appointment. Unless expressly stated otherwise, recurring service is not a prepaid long-term contract.

You may request to pause, reschedule, or cancel future recurring appointments through the available booking tools or by contacting Nestwell.

Any recurring-service discount applies only while the selected frequency is maintained. If the frequency changes, future pricing may also change.

5. Rescheduling and Cancellation

You may request to reschedule or cancel an appointment by contacting Nestwell or using any cancellation tools made available through the booking platform.

The cancellation window and any applicable fee disclosed during booking, in your confirmation, or in a separately published cancellation policy will apply.

A cancellation or rescheduling fee may apply when:

  • Notice is provided after the disclosed cancellation deadline

  • A cleaner is already traveling to or has arrived at the property

  • The cleaner cannot enter the property

  • Required utilities are unavailable

  • The property cannot reasonably or safely be cleaned

Nestwell may waive a fee when appropriate, but a waiver in one instance does not require a waiver in future instances.

Nestwell may cancel, reschedule, or reassign an appointment because of cleaner availability, severe weather, emergencies, safety concerns, access problems, or other circumstances beyond our reasonable control. If Nestwell cancels and cannot reschedule the service, you will not be charged for the unperformed cleaning.

6. Property Access

You are responsible for providing safe and timely access to the property.

Access may be provided through:

  • Your presence at the property

  • A key

  • A lockbox

  • A door code

  • Building or concierge access

  • Other agreed instructions

Nestwell and its cleaning professionals will use access information only for providing scheduled services.

If the cleaner cannot enter the property within a reasonable time, the appointment may be treated as a late cancellation or lockout, and an applicable fee may be charged.

You are responsible for securing the property after receiving any completion notice if you have not arranged for the cleaner to do so.

7. Preparing for the Cleaning

To help the cleaner complete the booked scope, you agree to:

  • Remove excessive clutter from areas to be cleaned

  • Secure cash, jewelry, medications, firearms, documents, and valuables

  • Identify fragile, damaged, or irreplaceable items

  • Provide access to working water and electricity

  • Secure aggressive or disruptive pets

  • Inform Nestwell of alarms, cameras, access restrictions, or property rules

  • Disclose known hazards or unsafe conditions

Cleaning professionals are not responsible for organizing excessive clutter unless organization services were specifically included.

Nestwell may decline to clean items that are excessively fragile, unstable, damaged, improperly installed, or unsafe to handle.

8. Pets

You must disclose pets at the property and take reasonable steps to prevent them from interfering with the cleaning.

Aggressive, threatening, or uncontrolled animals must be secured away from the cleaning areas. Nestwell may discontinue or refuse service when a pet creates a safety concern.

Nestwell is not responsible for a pet escaping when the pet was not properly secured or when inaccurate access instructions were provided, except to the extent caused by legally actionable misconduct.

9. Safety and Unacceptable Conditions

Nestwell and its cleaning professionals may refuse to begin or may discontinue service when a property contains conditions that are unsafe, illegal, or materially different from those disclosed during booking.

Examples may include:

  • Unsecured aggressive animals

  • Threatening, abusive, or harassing conduct

  • Illegal activity

  • Human or animal waste beyond ordinary household cleaning

  • Blood, bodily fluids, needles, or biohazards

  • Hazardous chemicals or unknown substances

  • Severe mold

  • Active pest or insect infestations

  • Hoarding conditions

  • Structural hazards

  • Lack of working water or electricity

  • Excessive heat or other unsafe temperatures

  • Weapons that are unsecured or create a safety concern

Specialized remediation, biohazard removal, pest treatment, mold remediation, and hazardous-material removal are not included unless Nestwell expressly agrees in writing.

10. Service Limitations

Unless specifically included in the selected service, cleaning may not include:

  • Exterior window cleaning

  • High or inaccessible areas

  • Lifting or moving heavy furniture or appliances

  • Inside appliances, cabinets, or drawers

  • Carpet extraction or professional carpet treatment

  • Mold, pest, or biohazard remediation

  • Restoration of permanently stained or damaged surfaces

  • Removal of paint, construction adhesive, or hazardous materials

  • Outdoor cleaning or landscaping

  • Laundry, dishes, or organization

  • Any task requiring specialized licensing or equipment

Nestwell does not guarantee that all stains, discoloration, buildup, odors, damage, or wear can be removed through ordinary cleaning.

11. Cleaning Professionals

Nestwell may arrange for services to be performed by independent cleaning professionals or independent cleaning businesses.

Nestwell manages the customer relationship, booking, scheduling, communication, and payment. Cleaning professionals generally provide their own supplies, equipment, transportation, and methods for completing the accepted cleaning scope.

A different cleaning professional may be assigned when necessary because of scheduling, availability, emergencies, or business needs. Nestwell does not guarantee that the same professional will perform every recurring appointment.

12. Supplies and Equipment

Cleaning professionals generally provide ordinary cleaning supplies and equipment unless otherwise stated.

You must inform Nestwell before the appointment if:

  • Certain products cannot be used

  • Someone in the home has an allergy or sensitivity

  • A surface requires special treatment

  • You want the cleaner to use products supplied by you

Nestwell is not responsible for the effectiveness or condition of customer-provided products or equipment.

13. Service Concerns and Re-Cleaning

You should inspect the completed service and report any concern as soon as reasonably possible.

Please provide:

  • A description of the concern

  • The affected room or surface

  • Photographs when appropriate

  • Any other information reasonably needed to evaluate the issue

If Nestwell confirms that an item included in the original scope was materially missed, Nestwell may arrange a reasonable opportunity to correct the issue.

A re-cleaning does not apply to:

  • Areas outside the booked scope

  • New requests

  • Permanent stains, damage, wear, or deterioration

  • Conditions caused after the cleaner left

  • Areas that were inaccessible

  • Results affected by inaccurate property information

  • Issues reported after an unreasonable delay

Refunds, credits, or other resolutions will be determined based on the circumstances and applicable law.

14. Damage and Breakage

You must disclose fragile, valuable, damaged, loose, unstable, or improperly installed items before the cleaning begins.

If you believe property was damaged during a cleaning, notify Nestwell promptly and provide reasonable documentation, including photographs and available proof of value or repair costs.

Nestwell may inspect the item, request additional information, communicate with the cleaning professional or insurer, and evaluate whether the damage resulted from the cleaning service.

Nestwell is not responsible for:

  • Normal wear and tear

  • Preexisting damage

  • Items that were already loose, cracked, unstable, or improperly installed

  • Damage caused by ordinary cleaning of unsuitable or deteriorated materials

  • Undisclosed fragile or valuable items

  • Damage caused by customer-provided products or equipment

  • Losses unrelated to the cleaning service

Nothing in these Terms limits responsibility that cannot legally be limited.

15. Photographs and Service Documentation

Nestwell or the assigned cleaning professional may take limited photographs of work areas for:

  • Documenting property condition

  • Confirming service completion

  • Addressing service concerns

  • Protecting customers and cleaning professionals

  • Supporting insurance or damage claims

Service-documentation photographs should avoid people and sensitive personal information whenever reasonably possible.

Nestwell will not use identifiable photographs of your home for public marketing without permission, except where images have been reasonably de-identified or applicable law allows their use.

16. Communications

By providing your phone number or email address, you agree that Nestwell may contact you about:

  • Quotes

  • Booking confirmations

  • Appointment reminders

  • Schedule changes

  • Access questions

  • Payment matters

  • Service completion

  • Customer support

With any consent required by law, Nestwell may also send promotional communications.

You may opt out of promotional text messages by replying STOP and may unsubscribe from promotional emails using the provided unsubscribe option. You may still receive communications necessary to manage an active booking or customer account.

17. Website Use

You may use this website only for lawful purposes.

You may not:

  • Attempt to interfere with the website’s operation or security

  • Access another person’s information without authorization

  • Submit false or misleading information

  • Use automated systems to scrape or copy website content

  • Introduce malware or harmful code

  • Impersonate another person or business

  • Use the website for fraudulent or unlawful purposes

Nestwell may restrict access to the website or booking platform when misuse is suspected.

18. Intellectual Property

The Nestwell name, branding, website design, text, graphics, photographs, and other original materials are owned by or licensed to Nestwell and are protected by applicable intellectual-property laws.

You may not reproduce, distribute, modify, or commercially use Nestwell content without prior written permission.

19. Third-Party Services and Links

Our website may integrate with or link to third-party services, including booking, payment, analytics, mapping, and social-media platforms.

Nestwell does not control third-party services and is not responsible for their availability, security, content, or independent privacy practices. Your use of those services may be governed by separate terms.

20. Disclaimer

Nestwell will use reasonable care in arranging and providing the services described in your confirmed booking.

To the fullest extent permitted by law, the website and services are otherwise provided without warranties not expressly stated in these Terms. Nestwell does not guarantee that:

  • The website will always be uninterrupted or error-free

  • Every requested appointment time will be available

  • Every stain, odor, buildup, or defect can be removed

  • Cleaning will restore damaged or deteriorated property to a new condition

  • The same cleaning professional will be available for every appointment

Nothing in these Terms excludes warranties or rights that cannot legally be excluded.

21. Limitation of Liability

To the fullest extent permitted by law, Nestwell will not be liable for indirect, incidental, special, punitive, or consequential losses arising from the website or cleaning services.

For a claim arising from a particular cleaning appointment, Nestwell’s aggregate liability will not exceed the amount paid for that appointment, except where a different limitation is required by law or where the claim results from conduct for which liability cannot legally be limited.

This section does not limit any rights or remedies that applicable consumer-protection law does not permit the parties to waive.

22. Indemnification

To the extent permitted by law, you agree to be responsible for claims, losses, or expenses resulting from:

  • Your material violation of these Terms

  • False or misleading information you provide

  • Unsafe conditions you fail to disclose

  • Your unlawful use of the website or services

  • The conduct of people or animals under your control

This provision does not require you to indemnify Nestwell for Nestwell’s own negligence or unlawful conduct.

23. Termination of Service

Nestwell may decline, suspend, or terminate service when reasonably necessary because of:

  • Nonpayment

  • Repeated late cancellations or lockouts

  • Unsafe property conditions

  • Abusive, threatening, discriminatory, or harassing conduct

  • Fraud or misuse

  • Repeatedly inaccurate booking information

  • Requests to perform illegal or unsafe work

  • Material violations of these Terms

You remain responsible for valid charges incurred before termination.

24. Governing Law

These Terms are governed by the laws of the State of Tennessee, without regard to conflict-of-law principles.

Before filing a lawsuit, you and Nestwell agree to make a good-faith effort to resolve the dispute through direct written communication.

Any court proceeding will be brought in a court with proper jurisdiction and venue under applicable law.

25. Changes to These Terms

Nestwell may update these Terms periodically.

Updated Terms will be posted on this page with a revised “Last updated” date. Changes will apply prospectively and will not retroactively alter a previously confirmed booking unless required by law or agreed by the parties.

26. Severability

If any provision of these Terms is held invalid or unenforceable, it will be limited or removed only to the extent necessary. The remaining provisions will remain in effect.

27. Entire Agreement

These Terms, your booking confirmation, the Privacy Policy, and any additional written policy or service-specific terms provided during booking form the agreement between you and Nestwell concerning the booked service.

If a booking confirmation contains a specific term that conflicts with these general Terms, the more specific booking term will control for that appointment.

28. Contact Us

For questions about these Terms or your service, contact:

Nestwell, LLC
Doing business as Nestwell Cleaning
Website: nestwellcleaning.com
Email: [INSERT NESTWELL BUSINESS EMAIL]
Phone: [INSERT NESTWELL BUSINESS PHONE NUMBER]